Channel filters that keep history
Focus on WhatsApp or Instagram without losing the full conversation trail when you switch back to all channels.
Conversations
Social inbox
Bring Messenger, Instagram DM, WhatsApp, and Threads public replies into one shared inbox with assignment, receipts, and CRM context beside the thread.
WhatsApp
Instagram
Messenger
Facebook
Threads
Select a conversation
Pick a thread from the list, or compose a new reply below.
Select a conversation to reply…
Five Meta channels. One inbox. The CRM sits on the same screen.
The problem
Stop hunting replies across five apps
Page Messenger, Instagram DMs and comments, WhatsApp, and Threads land in one shared inbox. Open a thread and the lead is already beside it.
AW
Andi Wijaya
WhatsApp · Test Number · Status: open
Photo · 1.2 MBAndi — Infrastructure analysis…
12:07 PM
Type a message or /AI for AI Agent…
Capabilities
What teams get
Everything the queue needs after a message arrives — without leaving the thread.
Media, voice, and templates
Send images, documents, voice notes, and approved templates where Meta allows — from the same composer.
Routing that balances seats
Rotator-friendly assignment by role and seniority so the next reply lands with the right owner.
Receipts agents can trust
Delivery and failure states stay visible on the thread so the team knows what actually reached the customer.
How it fits
Connect. Reply. Keep the record close.
- 1
Connect the channels you already use
Sign in with Meta. WhatsApp, Instagram, Messenger, Facebook, and Threads appear in one inbox.
- 2
Reply from a shared queue
Filter by channel, open a thread, and answer with the same composer your team already knows.
- 3
Keep the lead beside the chat
The contact and lead stay on the same screen — no export, no second CRM tab.
In the workspace
From channel to conversation
1
Connect the channels you already use
One Meta login. Channels land in the same queue.
2
Reply from a shared queue
Unread list → channel filter → open thread.
3
Keep the lead beside the chat
Context stays with the conversation.
Use cases
Built for daily ops
Sales
Sales follow-up
Reply in WhatsApp, then convert the chat to a CRM lead without copy-paste.
Support
Support hand-off
Keep context when another teammate takes the conversation.
Community
Comment + DM loops
Move from public Threads or IG comments into private follow-up when needed.
Related products
Other parts of the Social Workspace that connect to this flow.