Data deletion

Last updated: August 18, 2026

Purpose

This page explains how to ask Lootvm to delete data we obtained from Meta’s platform (Facebook, Instagram, Threads, ads, Messenger, WhatsApp) or from your Lootvm account, as required for Meta app review and our privacy practices. It is instructions for a human request. An automated signed callback, if enabled later, is a separate technical endpoint.

How to request deletion

Email [email protected] from the address on your Lootvm account. Include: (1) that this is a data deletion request; (2) your Lootvm account email; (3) the Meta user ID, Page name or ID, Instagram professional account, and/or Threads username you connected, if you know them. You may also call +62 814 1092 9492. We will verify that you control the account before deleting.

What we delete

After verification we delete or irreversibly revoke stored Meta access tokens, social account connections, ad account links, cached identifiers we stored from Graph, conversation or message copies we stored to operate inbox features, and draft or job records that exist only to operate those connections—unless a narrow legal or billing retention applies, in which case we tell you.

What we do not delete by default

We do not delete unrelated workspace data such as payment-provider webhook events, scenarios, or billing invoices unless you also ask us to close the workspace. Content or messages already on Facebook, Instagram, Threads, Messenger, WhatsApp, or in Meta Ads may remain on those platforms; we can revoke our tokens, but Meta remains the operator of those networks.

Timing and contact

We aim to confirm receipt and complete verified deletion requests within a reasonable time, typically within 30 days. Questions: [email protected] or +62 814 1092 9492.

For privacy requests, contact us at [email protected] · +62 814 1092 9492