Visual builder
Drag message, choice, and hand-off blocks onto a canvas wired to Meta channels.
Automation
Chat Flows
Design conversation paths that answer common questions, collect intent, and pass the thread to a human when it matters — bundled on Growth or as an add-on.
WhatsApp
Instagram
Messenger
Save draftPublishPreview
FAQ, qualify, hand off — the path ends in the same inbox your team already works.
The problem
After-hours chats should not die in the queue
Build a visual path that answers FAQs, qualifies intent, and opens the thread in the shared inbox when a human should take over.
Maya Putri
WhatsApp · from Chat Flow
What brings you in today — sales, support, or something else?
Sales / pricing
Thanks Maya — routing you to sales with this chat attached.
Handed off to shared inbox
Capabilities
What teams get
Automation that ends in the same tenant as your inbox and CRM.
FAQ and qualify recipes
Ship common after-hours and lead-intake patterns without writing a bot from scratch.
Human hand-off
When intent is high, open the thread in the shared inbox with context intact.
Plan-aligned sessions
Meter flow sessions against Social Growth and Business so capacity stays predictable.
How it fits
Design. Publish. Hand off.
- 1
Design the path
Map FAQ replies and qualification branches on the canvas for WhatsApp or Messenger.
- 2
Publish to the channel
Go live on the connected Meta channel with a clear published state.
- 3
Hand off when it matters
Route high-intent chats into the shared inbox for a human seat.
In the workspace
From trigger to inbox
1
Design the path
Blocks stay readable for ops, not only engineers.
2
Publish to the channel
Preview the chat before traffic hits.
3
Hand off when it matters
Same tenant. Same lead record.
Use cases
Built for daily ops
Nights
After-hours FAQ
Answer common questions while the team is offline.
Intake
Lead intake
Qualify interest before an agent joins.
Escalate
Escalation
Route high-intent chats straight to a human seat.
Related products
Other parts of the Social Workspace that connect to this flow.